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Customer support

Product help, with a clear path forward

Tell us which product you use and what is happening. The right context helps our team understand the issue and guide the next step.

Contact supportCall +91 99770 10002
02

Version & update

Confirm the current update path for your product and operating setup.

Ask about an update
03

Sales & evaluation

For pricing, demonstrations and new requirements, use the sales path.

Request a demo

Send the essentials

Help us understand the issue

Include the exact error text and what happened immediately before it. Avoid sharing passwords or confidential client information.

Support hoursMonday to Saturday, 10:00 am to 7:00 pm ISTAvailability may vary on public holidays.

Support request

Include your product and version where possible. Never send passwords or sensitive customer data.

Your request goes straight to our team. We usually respond within one working day.

What happens next

A clearer request helps everyone move faster

  1. 01
    We identify the product context

    Your product, version and setup help place the issue correctly.

  2. 02
    We clarify the behavior

    Exact error text and recent steps help separate symptoms from the underlying issue.

  3. 03
    We guide the next action

    The next step may be a product instruction, additional information or an approved support session.

Support guidance

Before you contact the team

01Where can I download the latest version?

Public legacy installers have been removed from this new experience because current version, compatibility and security details must be verified. Contact support with your product and licence details for the appropriate update path.

02What should I include in a support request?

Include your name, phone number, product, version, a clear description of the issue and any error text. Do not send passwords, private client records or sensitive financial data by email.

03Can the team connect to my computer remotely?

Contact support first. Use remote assistance only after you understand the tool, approve the session and receive instructions directly from the Sync Information team.

04How can I check my product version?

Look for an About, Help or version area inside the product. If you cannot find it, describe the product screen when contacting support.

Use remote support safely

Only start a remote session after speaking with the team through a verified contact method. Never share a password, one-time code or banking credential.